Deliveries & Returns

*All orders made using code FLASH30 are considered final sale and are not eligible for exchange or return.

USA Shipping

Ground Shipping $4.99 (2-6 Business Days)

Free Shipping on orders $75 or more (2-6 Business Days)

Priority Mail (1-3 Business Days)

 

International Shipping

Free shipping on orders of $200 or more.

 

Returns

We offer returns on unworn full-price merchandise within the USA.

If you are not satisfied with your purchase within the first 30 days of the delivery date, simply return it to us unused, and we will happily process a refund.

*All sale items are considered final sale and are not eligible for exchange or return.

Please email us at hola@thepolonio.com to request a prepaid return label. A return shipping fee of $10 will be deducted from your refund.

 

Exchanges

We offer free exchanges for full-price items purchased within the USA, with no extra shipping or restocking fees. Customers may also exchange items for store credit.

*All sale items are considered final sale and are not eligible for exchange or return.

Please email us at hola@thepolonio.com to request a prepaid return label.

 

Final Sale

All sale items are considered final sale and are not eligible for exchange or return.

 

International Orders

European customers please visit thepolonio.es

Uruguayan customers please visit thepolonio.com.uy

 

International Returns & Exchanges

Customers outside the USA are responsible for shipping and customs fees on all exchanges/returns.

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.