Deliveries & Returns

USA Shipping

Standard Shipping (1 - 5 Days)
Priority Mail (1 - 3 Days) 

International Shipping

Free shipping on orders of $150 or more.

 

Returns

We offer returns on full-priced, unworn merchandise within the USA.

If you are not satisfied within the first 30 days of the delivery date, simply return it to us unused, and we will happily accept your return and process a refund.

Please email us at hola@thepolonio.com to request a prepaid return label.

A return shipping fee of $10 will be deducted from your refund.

Sale items are final sale.

 

Exchanges

We offer free exchanges on full-priced merchandise within the USA.

There are no shipping or restocking fees for exchanges.

Please email us at hola@thepolonio.com to request a prepaid return label.

 

Final Sale

Items marked as “final sale” are final sale and not eligible for returns or exchanges.

  

International returns/exchanges/orders

Customers outside the USA are responsible for shipping and customs fees on all exchanges/returns.

 

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.