Deliveries & Returns
USA Shipping
2 - 6 Business Days
Free for orders $150 and over.
Priority Mail (1 - 3 Business Days)
International Shipping
Free shipping on orders of $200 or more.
Returns
We offer returns on all, unworn merchandise within the USA.
If you are not satisfied within the first 30 days of the delivery date, simply return it to us unused, and we will happily accept your return and process a refund.
Please email us at hola@thepolonio.com to request a prepaid return label.
A return shipping fee of $10 will be deducted from your refund.
Exchanges
We provide free exchanges for items purchased within the USA, with no additional shipping or restocking costs.
Final sale items may not be exchanged.
Please email us at hola@thepolonio.com to request a prepaid return label.
Final Sale
Items bought on sale using a promotional code are considered final sale and are not eligible for return or exchange.
Items marked as “final sale” are final sale and not eligible for returns or exchanges.
International Orders
European customers please visit thepolonio.es
Uruguayan customers please visit thepolonio.com.uy
International Returns & Exchanges
Customers outside the USA are responsible for shipping and customs fees on all exchanges/returns.
Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.