Policies and Conditions
Shipping Information
Free shipping and returns in Spain.
Origin and taxes
All orders are shipped from Spain.
No additional taxes or fees apply to orders within the European Union.
Free shipping on international orders over €200.
Exchanges
Free exchanges in Spain.
All products can be exchanged within 30 days of delivery.
To be eligible for exchange:
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The item must be in its original condition
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You must keep the packaging and tags
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Only trying on the garment is allowed; it cannot be worn or damaged
How to request an exchange?
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Write to us at hola@thepolonio.com
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Or visit us at our stores:
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POLONIO Ibiza: Passeig de Vara de Rey, 17, 07800 Ibiza
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POLONIO Cadaqués: Riba Pitxot, 8, 17488 Cadaqués
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International exchanges
Exchanges outside Spain are also allowed, but shipping costs are the customer's responsibility.
Final Sale Policy
To offer you the best possible prices, all discounted and sale items are final sale. This means we cannot accept returns or exchanges on these purchases. However, if your item arrives damaged or defective, please contact our team immediately so we can resolve it.
Returns
Free returns in Spain.
You can return any unused item within 30 days of delivery.
To be eligible:
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The item must be unused and in perfect condition
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You must keep the original packaging and tags
Returns within Spain
Request a return label by writing to hola@thepolonio.com.
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Or visit us at our stores:
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POLONIO Ibiza: Passeig de Vara de Rey, 17, 07800 Ibiza
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POLONIO Cadaqués: Riba Pitxot, 8, 17488 Cadaqués
-
International returns
Return shipping costs outside Spain are the customer's responsibility.
Refunds
The refund is made to the original payment method once the product is received and inspected.
Final Sale Policy
To offer you the best possible prices, all discounted and sale items are final sale. This means we cannot accept returns or exchanges on these purchases. However, if your item arrives damaged or defective, please contact our team immediately so we can resolve it.