Caramel Bucket Hat

Free U.S. Shipping (2-4 Business Days) & Exchanges
Priority Mail (1-2 Days)

We want you to feel 100% comfortable and confident with your purchase.

If you are not satisfied within the first 30 days of the delivery date, simply return it to us unused and we will happily accept your return and process a refund, exchange or store credit.

Contact us at hola@thepolonio.com to request a prepaid shipping label.

Promotions

CABO25

Full price items purchased with code: CABO25 are only eligible for exchange or store credit. 

Exchanges

We offer free exchanges on U.S. orders. You may exchange for another item of equal value or store credit.

Returns

We offer free returns on U.S. orders.

Full price items purchased with a discount code or during a promotion (excluding the newsletter promo code) are only eligible for exchange or store credit.

Sale items are only eligible for exchange or store credit. 

Non-returnable items:
Masks
Gift cards
Downloadable products

Final Sale

Items marked as “final sale” are final sale and not eligible for returns or exchanges.

Sale items purchased with a discount code or during a promotion are final sale.

International returns/exchanges/orders

Customers are responsible for shipping and customs on all exchanges/returns.

Please send returns to:

Polonio
7939 Northwest 84th Street, (ATTN: Return Department)
Medley, FL 33166, United States

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.

The care and longevity of your garments are important to us at Polonio. We encourage you as consumers to follow a few simple steps to ensure that you are getting the most out of your purchases - without compromising on the environment. We produce high quality garments and urge you to look after them accordingly.

1). We recommend that you only wash your garments when dirty and wash delicate clothes on a 30-40-degree cycle. We do not encourage you to wash the clothes at a higher temperature than this. This action will ensure that you reduce the amount of energy you use per washing load.

2). We advocate using minimal amounts of detergent. We believe that too much detergent can make your clothes dirtier as delicate cycles require less soap. It will also help to maintain the colour and texture of your clothes over time.

3). We strongly urge you to avoid using tumble dryers to dry your clothes. Tumble dryers are not only very costly to run, but they also use a lot of energy. Tumble dryers are harmful to the longevity of your clothes due to the fibres released in every load. Therefore, we strongly encourage air-drying your garments outside as much as possible.